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Terms Of Use

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that:

In relation to the supply of goods:

  1. up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund

  2. cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used.

In relation to the provision of services:

  1. that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used.

The Consumer Rights Act 2015 says

In relation to the supply of goods

  1.  goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  1. up to 30 days: if your goods are faulty, you can get a refund;

  2. up to six months: if it can’t be repaired or replaced then you are entitled to a full refund in most case;

  3. up to six years: if the goods do not last a reasonable  length of time, you may be entitled to some money back.

In relation to the provision of services

a) you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;

b) if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;

c) if a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.


This contract sets out:

  • your legal rights and responsibilities;

  • our legal rights and responsibilities; and

  • certain key information required by law.

In this contract:

  • ‘we’, ‘us’ or ‘our’ means Venture 38 limited; and

  • ‘you’ or ‘your’ means the person using our site to buy goods and/or services from us.

If you have any questions about this contract or any orders you have placed, please contact us by:

Do you need extra help?

If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.

Who are we?

We are Venture 38 limited, a company registered in England and Wales under company number: 13857602.

Our registered office is at: Swallow House, Parsons Road, Washington, Tyne And Wear, England, NE37 1EZ .

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

  1. Introduction

    1. If you buy goods and/or services on our site you agree to be legally bound by this contract.

    2. These terms and conditions apply only if you are buying goods and/or services on our site as a consumer (ie for purposes outside of your business, craft or profession). If you are buying goods and/or services on our site in the course of business, our business terms and conditions apply to such purchases.

    3. When buying any goods and/or services on our site you also agree to be legally bound by:

      1. our website terms and conditions extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply and those extra terms materially change your obligations under the contract, including but not exclusively an increase in the price; and

      2. specific terms which apply to certain goods or services, which shall be incorporated into this contract during the during the online checkout process and a copy provided within the acknowledgement email. 

All of the above documents form part of this contract as though set out in full here.

  1. Information we give you
    1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

      1. click on the ‘key information’ button;

      2. read the acknowledgement email; or

      3. contact us using the contact details at the top of this page.

    2. The key information we give you by law forms part of this contract (as though it is set out in full here).

    3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

  2. Your privacy and personal information

    1. Our Privacy Policy is available at https://allinoneco.co.uk/privacy-policy.

    2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

  3. Ordering goods and services from us

    1. Below, we set out how a legally binding contract between you and us is made.

    2. You place an order on the site by selecting an item and continuing to purchase it via the online payment options. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

    3. When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.

    4. We may contact you to say that we do not accept your order. This is typically for the following reasons:

  1. the goods are unavailable;

  2. we cannot carry out the services (this may be because, for example, we have a shortage of staff);

  3. we cannot authorise your payment;

  4. you are not allowed to buy the goods or services from us;

  5. we are not allowed to sell the goods or services to you;

  6. you have mistakenly ordered too many goods; or

  7. there has been a mistake on the pricing or description of the goods and services.

  1. We will only accept your order when we email you to confirm this (Confirmation Email). At this point a legally binding contract will be in place between you and us; and

    1. we will dispatch the goods to you; or

    2. provide the services to you

as agreed during the online checkout process.

  1. If you are under the age of 18 you may not buy any goods or services from the site.

  1. Right to cancel

    1. You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period.

    2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

    3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this page.

    4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

    5. Where the contract includes the provision of services we will not start providing the services during the 14-day cancellation period unless you ask us to. When you place an order for services, you will be given the option to tick a box to request for us to start providing the services during the cancellation period. By ticking the box, you acknowledge that you will lose your right to cancel this contract once the services are fully performed (ie the work is completed). If you do not tick the box, we will not be able to start providing the services to you until the cancellation period has expired. We are not obliged to accept your request.

    6. This means that if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.

    7. This clause does not affect the rights you have if your goods or faulty or the services provided are unsatisfactory. A summary of these rights is provided at the top of this page. See also clause 10 below.

  2. Effects of cancellation
    1. If you cancel this contract, we will :

      1. reimburse to you all payments received from you save that we may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, which we consider to be handling other than that necessary to establish the nature, characteristics and functioning of the goods.

      2. reimburse the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

unless your contract relates to the supply of services and you requested for us to start providing the services during the cancellation period, in which case you must pay us:.

  1. for the services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the services performed up to that point in comparison with the full price under this contract; or

  2. the full price under this contract, if you lost your right to cancel this contract because the services were fully performed (ie the work was completed) during the cancellation period.

  1. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

  2. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

  3. We may withhold reimbursement until we have received the goods back from you in good condition.

  1. Delivery

    1. We use various couriers to deliver our goods. For information on delivery options and costs, visit our webpage https://allinoneco.co.uk/delivery-and-returns. During the online checkout process, you will be given available delivery options to choose from.

    2. The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5).

    3. If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.

    4. Delivery will take place at the address specified by you when you placed your order with us.

    5. We may at our discretion require you to provide our driver/delivery service with a form of ID (passport or photocard driving licence) prior to delivery of the any goods.

    6. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:

      1. let you know;

      2. cancel your order; and

      3. give you a refund.

    7. If nobody is available to take delivery, please contact us using the contact details at the top of this page.

    8. You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.

    9. We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way.

  2. Carrying out of the services

    1. We will carry out the services by the time or within the period agreed during the online checkout process and as set out in the Confirmation Email (see clause 4.5). If you and we have agreed no time or period, we will carry out the services within a reasonable time.

    2. Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed.

  3. Payment

    1. We accept all major credit cards and debit cards. We do not accept cash or cheques.

    2. Payment for services is required in advance or in accordance with the payment arrangements agreed and confirmed within the Confirmation E-mail which may include a request for a deposit or initial instalments to be paid prior to the commencement of the services.

    3. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods and/or services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us

    4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:

      1. Verified by Visa;

      2. Mastercard®SecureCodeTM; or

      3. American Express SafeKey

    5. If your payment is not received by us then your goods will not be despatched.

    6. We may charge interest on any balance outstanding the rate of 5% per annum. We will  let you know if we intend to do this.

    7. Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clause 5

    8. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.

  4. Nature of the goods or services
    1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods and services that we provide to you must be

      1. Goods - as described, fit for purpose and of satisfactory quality

      2. Services - carried out with reasonable care and skill. In addition:

        1. where the price has not been agreed upfront, the cost of the services must be reasonable; and

        2. where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time.

    2. We are under a legal duty to supply you with goods and/or services that are in conformity with this contract.

    3. The packaging of the goods may be different from that shown on the site.

    4. While we try to make sure that:

      1. all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements and

      2. the colours of our goods are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you use.

    5. Any goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

    6. If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:

      1. we will let you know if we intend to do this but this may not always be possible; and

      2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

  5. Defective goods or services
    1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

      1. contact us using the contact details at the top of this page; or

      2. visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.

    2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

    3. If your goods or service provided are defective, please contact us using the contact details at the top of this page.

  6. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Where any payments due under the contract are made in instalments or made over a minimum term then on termination you will be liable to pay all remaining instalments or all payments due to the end of the minimum term.

  1. Limitation on our liability
    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

      1. losses that were not foreseeable to you and us when the contract was formed;

      2. losses that were not caused by any breach on our part;

      3. business losses; or

      4. losses to non-consumers.

  2. Third party rights

No one other than a party to this contract has any right to enforce any term of this contract. 

  1. Disputes

    1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

    2. If a dispute cannot be resolved, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.

    3. The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

    4. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.